Q2. What types of personally identifiable information do we collect about our guests?
A2. We collect several types of personally identifiable information about our guests.
Information You Provide to Us
Much of the personally identifiable information we receive comes directly from guests who are interested in obtaining various products and services from us or another vendor on behalf of Smoky Mountain Cabins of Tennessee. Typically, this information includes the guest’s name, postal address, e-mail address, and telephone number. We may also collect other types of information such as gender, age, number of children, and personal interests, which we may associate with personally identifiable information. If you purchase products or services from us, we’ll note, for example, credit card information, the type of services or products ordered or purchased, and the date of the order or purchase. You may also provide us photographs or other video materials, which may contain personal information. We may collect personal information when you register on, log on, or visit our Web sites, including when you participate in activities on our Web sites, such as sweepstakes, contests, online surveys, games, and informational and promotional offers, and when you provide information to our customer service representatives. Finally, our Web sites may offer message boards, conversation pages, chat rooms, social community environments, profile pages, other Public Forums, as well as other features in which you may provide us with User Submissions. If you provide personal information when you use any of these features, that personal information will remain secure for internal use by Smoky Mountain Cabins of Tennessee staff only and on a need to know level. If the gathered information is to be shared with participating contest vendors, publicly posted and otherwise disclosed without limitation as to its use by a third party, the fact of such release will be posted in contest rules.
Information Collected Through Technology
We collect information through technology to make our sites more secure, interesting and useful to you, and for various purposes related to our business. For instance, when you come to one of our sites, we collect your IP address. An IP address is associated with the access point through which you enter the Internet, and is typically controlled by your Internet Service Provider (ISP) or your company. Standing alone, your IP address is not personally identifiable. We may use IP addresses to collect information regarding the frequency with which our guests visit various parts of our sites, and we may combine IP addresses with personally identifiable information.
Our Web sites collect information through a variety of technical methods, including cookies and Web beacons. Cookies are pieces of information that a Web site sends to your computer while you are viewing the Web site. Web beacons are small pieces of data that are embedded in images on the pages of Web sites. Cookies, web beacons and other technical methods may involve the transmission of information either directly to us or to another party authorized by us to collect information on our behalf.
We may use the information collected through these technical methods for purposes, including delivering content, tracking and enhancing our guests’ experience on our Web sites. For example, when you return to one of our Web sites after logging in, cookies provide information to the site so that the site will remember who you are. We also may use technical methods to analyze the traffic patterns on our Web sites, such as the frequency with which our users visit various parts of our Web sites. In HTML e-mails that we send our guests, we may use technical methods for a number of purposes, including: to determine whether our guests have opened or forwarded those e-mails and/or clicked on links in those e-mails, and to determine whether a guest has made an inquiry or purchase in response to a particular e-mail. These technical methods may enable us to collect and use information in a form that is personally identifiable.
Information Collected from Others
Q3. How is your personally identifiable information used and shared?
A3. As described in detail below, Smoky Mountain Cabins of Tennessee may use your personally identifiable information in many ways, including sending you monthly, quarterly or as requested promotional materials sparingly. The only time your personally identifiable information is to be shared outside Smoky Mountain Cabins of Tennessee is with vendors having contributed to our contests, giveaways and joined promotions. In such an event, information of participants only for THAT PARTICULAR event will be shared. Rules in any Smoky Mountain Cabins of Tennessee contests, giveaways and joined promotions will be posted and state when information is to be shared as well as with WHOM information will be shared. (By “promotional materials,” we mean communications that directly promote the use of Web sites, or the purchase of products or services.) As outlined below in A4, you may “opt-out” of certain uses of your personal information.
General Provisions for Sharing and Use by Smoky Mountain Cabins of Tennessee, Licensees and Co-Branding Participants
Non-Registered Transactions with Smoky Mountain Cabins of Tennessee
When you engage in a Non-Registered Transaction with a member of Smoky Mountain Cabins of Tennessee: (a) personal information that you provide during your transaction will not be shared with any third party, and (b) you will have the opportunity to opt-out (as described in A4 below) of allowing personal information that you provide during your transaction to be used by members of Smoky Mountain Cabins of Tennessee to send their promotional materials to you. If you permit members of Smoky Mountain Cabins of Tennessee to send you promotional materials, you may withdraw the permission during a subsequent Non-Registered Transaction or within the promotional material itself. If you withdraw a permission and subsequently engage in another Non-Registered Transaction, you again may grant permission at the time of that transaction to allow members of Smoky Mountain Cabins of Tennessee to send their promotional materials to you. In some instances, if you grant a permission and subsequently withdraw that permission within 30 days (or you withdraw a permission and subsequently grant a new permission within 30 days), your subsequent action may be disregarded. Therefore, to be certain that any modification of your permission status will be effective, please wait 30 days before making any such modification.
If you withdraw a permission by following the procedures described in the provided materials, it may take up to thirty (30) days (unless a shorter time period is required by applicable law) for members of Smoky Mountain Cabins of Tennessee to stop using your personal information for promotional purposes. Finally, please keep in mind that, if you have not consistently used the same postal and email addresses on our Web sites, or if you have used a general change of address process (such as the change of address process offered by the U.S. Post Office) after providing address information on our Web sites, systems maintained by members of Smoky Mountain Cabins of Tennessee may have varying contact information for you. Accordingly, it may not always be possible to match your new opt-out choices with your personal information that you previously have provided.
Finally, please remember that the opt-out choices that you make during Non-Registered Transactions will not affect the opt-out choices that you make while registered and logged on to our Web sites, and the opt-out choices that you make while registered and logged on to our Web sites will not affect the opt-out choices that you make during Non-Registered Transactions.
Third Parties Offering Promotions, Products, or Services
The only time your personally identifiable information is to be shared outside Smoky Mountain Cabins of Tennessee is with vendors having contributed to our contests, giveaways and joined promotions. In such an event, information of participants only for THAT PARTICULAR event will be shared. Rules in any Smoky Mountain Cabins of Tennessee contests, giveaways and joined promotions will be posted and state when information is to be shared as well as with WHOM information will be shared.
In addition to the promotional sharing that is subject to your opt-out choices under A4 below, Smoky Mountain Cabins of Tennessee may also share your information when you engage in certain activities on our sites that are sponsored by third parties, such as purchasing products or services offered by a third party, electing to receive information or communications from a third party, or electing to participate in contests, sweepstakes, games or other programs sponsored in whole or in part by a third party. Smoky Mountain Cabins of Tennessee may also share your personal information when you respond to promotional materials from Smoky Mountain Cabins of Tennessee and authorize a third party to use your personal information for purposes such as, for example, sending you additional promotional materials, providing you a product or service, or entering you in a contest, sweepstakes or game. (We refer to all of these activities and requests as “Sponsored Activities.”) When you participate in Sponsored Activities, you will either be required or requested to agree that the sponsor or business associate may use your personal information (including, in some cases, your e-mail address) in accordance with the sponsor or business associate’s privacy practices. Since you will have consented to this specific instance of sharing of your personal information, the opt-out choice for “Third Parties” described in A4 below will not apply.
Companies That Facilitate Communications and Transactions with You
Companies That You Previously Authorized to Obtain Your Information
Purchase or Sale of Businesses
Disclosures to Comply With Laws and Disclosures to Help Protect the Security and Safety of Our Web Sites, Smoky Mountain Cabins of Tennessee and Others
Q4. What choices do you have about the collection, use, and sharing of your personally identifiable information?
Your two opt-out choices are:
Third Parties (Vendors): As information is only provided to select vendors upon your consent, you must contact the selected vendor(s) to opt out of receiving promotional materials from them. We require our vendors to honor your request for opt-out. Your opt-out choices for third parties generally are specific to the particular vendor(s). If you have problems with a vendor(s) you may contact Smoky Mountain Cabins of Tennessee to assist you in getting resolve. Vendors not cooperating with Smoky Mountain Cabins of Tennessee in such request will be terminated from future contests, giveaways and other promotions.
Smoky Mountain Cabins of Tennessee: You may choose to opt out of receiving promotional materials from members of Smoky Mountain Cabins of Tennessee, including the licensees and co-branding participants described above in A3. This opt-out choice may be found on our Web sites, promotional materials, e-news-letters, or any electronic communications sent by Smoky Mountain Cabins of Tennessee. For your convenience, when you make a choice regarding this opt-out at any one of our Web sites, by electronic opt-out features on our electronic email messages, or by calling Smoky Mountain Cabins of Tennessee, we will treat that choice as replacing any other choices regarding that opt-out that you may previously have made. Your election to choose this “Smoky Mountain Cabins of Tennessee” opt-out will not, however, override your consent to receive promotional materials from a specific member of Smoky Mountain Cabins of Tennessee. As described in the following paragraph, you provide this consent when you complete a registration page on the Web site for a specific member of Smoky Mountain Cabins of Tennessee and choose not to opt-out of receiving promotional materials from that specific member.
Please keep in mind, any opt-out choices you make will not apply in situations where (a) you either have made, simultaneously make, or later make a specific request for information from a member of Smoky Mountain Cabins of Tennessee, (b) Smoky Mountain Cabins of Tennessee uses your personal information for either “Operational Uses” or “Fulfillment Uses” (as described above in A3), (c) you either have engaged, simultaneously engage, or later engage in either Non-Registered Transactions or Sponsored Activities (as described above in A3), or (d) Smoky Mountain Cabins of Tennessee shares your personal information under the provisions of A3 above with respect to “Companies That Facilitate Communications and Transactions With You,” “Companies That You Previously Authorized to Obtain Your Information,” “Purchase or Sale of Businesses,” or “Disclosures to Comply with Laws and Disclosures to Help Protect the Security and Safety of Our Web Sites, Smoky Mountain Cabins of Tennessee and Others.” Also, any opt-out choices you make will not apply to personal information that you provide about other persons, but these other persons will have the opportunity to opt out of receiving promotional materials.
In addition, any time that we send you promotional materials that you have consented to receive under one of the previously described opt-out choices, we may accompany those materials with promotional materials covered by the other opt-out choices. We may do so even if you have opted out of receiving promotional materials covered by those other opt-out choices. Any such additional promotional materials, however, will constitute only a minor part of any particular communication with you.
Finally, if you do not exercise your opt-out choices upon registration or initial log-in at our Web sites, it may take up to ninety (90) days for your opt-out choices to be fully effective. Our systems require time to update, and promotional mailings using your personal information shared before your opt-out may already be in process. Finally, please keep in mind that, if you have not consistently used the same postal and email addresses on our Web sites, or if you have used a general change of address process (such as the change of address process offered by the U.S. Post Office) after providing address information on our Web sites, systems maintained by members of Smoky Mountain Cabins of Tennessee may have varying contact information for you. Accordingly, it may not always be possible to match your new opt-out choices with your personal information that you previously have provided.
Q5. What kinds of security measures do we take to safeguard your personally identifiable information?
A5. The security and confidentiality of your information is extremely important to us. We have implemented technical, administrative, and physical security measures to protect guest information from unauthorized access and improper use. From time to time, we review our security procedures in order to consider appropriate new technology and methods. Please be aware though that, despite our best efforts, no security measures are perfect or impenetrable.
Q6. How can you update your contact information and opt out choices?
A6. You can access and update the contact information you gave us during registration (that is, your postal address, e-mail address, or any other information that would directly enable us to contact you), or modify your opt-out choices, by contacting Smoky Mountain Cabins of Tennessee either by e-mail or phone (865) 908-1919 Ext IT. Please include information in the e-mail that will help us identify your account so we may assist you with your request. We may also provide you an opportunity to update your contact information and/or modify your opt-out choices by sending you an e-mail or other communication that invites your response. Finally, you may unsubscribe from certain e-mail communications by clicking on unsubscribe links in those e-mails.
Smoky Mountain Cabins of Tennessee
3630 S. River Rd
Pigeon Forge, TN 37863
Please be assured that any personal information that you provide in communications to the above e-mail and postal mail addresses will not be used to send you promotional materials, unless you so request.
Our Services contain links to other Websites. To the fullest extent permitted by applicable law, Smoky Mountain Cabins of Tennessee shall not be held responsible for the content or privacy practices of these Websites.
It is not our intention to market to children. Therefore, we prohibit the use of our Services by persons under the age of thirteen (13). Any person under the age of thirteen (13) should immediately discontinue use of all of our Services and may not register on or for our Services, provide any information via our Services, and/or participate in any contests sponsored by Smoky Mountain Cabins of Tennessee. We will not knowingly collect, maintain, or transmit information about a person under the age of thirteen (13) without the consent of or upon the request of the child’s parent or legal guardian.
https://protectus.mimecast.com/s/NRtLC9rpo9txMzMtEHJXe?domain=networkadvertising.org. However, we hope that you will want to be reminded to stay with us again, and will appreciate the offerings of our advertising partners.
The DoubleClick Cookie
Public Forums Guidelines
Smoky Mountain Cabins of Tennessee offers voluntary chat rooms and public forums via our Services, which are not necessary for our provision of services to you. Please note that any information you disclose in our chat rooms and forums becomes public. You are solely responsible for the security and privacy of any disclosures of content that you make by these means and further represent and warrant that you own all such content and that its disclosure does not violate any right of any third party. Additionally, you expressly consent to our ownership of such information and our use of it for marketing purposes. You agree not to post information, without regard to format, that is illegal, profane, inflammatory, or unrelated to our business. We reserve the rights to refuse to display and to edit or remove content that, in our opinion, may frustrate our marketing efforts.
Smoky Mountain Cabins of Tennessee strives to maintain excellent security for your information via both physical and technological controls. We use encryption technology for the transmission of credit card and certain other private information from your web browser or mobile device to our third-party servers. We do not store credit card information on our computer systems. We will use reasonable measures to notify you in the unlikely event of an unauthorized release of your information, as required by law.
• When you opt-in to the service, we will send you an SMS message from (865) 505-2606 to confirm your signup.
• This service is used to send you notifications about your reservation, including payment reminders, checkin/checkout instructions and property entry codes.
• You can cancel this service at any time. Just text “STOP” to (865) 505-2606. After you send the message “STOP” to us, we will send you a reply message to confirm that you have been unsubscribed. After this, you will no longer receive messages from us. If you want to join again, text “START” to the same number and we will start sending messages to you again.
• If at any time you forget what keywords are supported, just text “HELP” to (865) 505-2606. After you send the message “HELP” to us, we will respond with instructions on how to use our service as well as how to unsubscribe.
• Carriers are not liable for delayed or undelivered messages.
• As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
SPECIAL INFORMATION FOR PERSONS WITHIN THE EUROPEAN UNION
Smoky Mountain Cabins of Tennessee, LLC has proudly hosted visitors of the European Union (“EU”) in previous years. We look forward to continuing to those of the EU in the future. However, we are taking our responsibilities under the General Data Protection Regulation (“GDPR”) for the collection and use of your Personal Data (as defined in the GDPR) seriously. The technology industry is still facing challenges in terms of developing economical solutions for GDPR compliance with regard to small and medium size businesses. We will evaluate our options for meeting the requirements of the GDPR and will pursue an appropriate business solution to help protect your Personal Data rights so that we may provide Services to you in the future.
In the interim, please feel free to call, email, or write us with any comments, questions, or suggestions. We appreciate your patience during this time of transition and look forward to meeting you in the future.